Terms of service
TERMS OF SERVICE — PROTRADE SUPPLIES
Last Updated: 12 January 2026
OVERVIEW
Welcome to Protrade Supplies. The terms “we”, “us”, and “our” refer to Protrade Supplies.
Protrade Supplies operates this website and online store, including all related information, content, features, tools, products, and services (the “Services”) to provide customers with trade-quality products. Our store is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service (“Terms”), together with any policies referenced herein (including our Privacy Policy, Shipping Policy, and Returns & Refund Policy), describe your rights and responsibilities when using our Services.
Please read these Terms carefully. They include important information about warranty disclaimers and limitations of liability.
By visiting, accessing, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Services.
SECTION 1 – ACCESS AND ACCOUNT
By using our Services, you confirm that you are at least the age of majority in your place of residence.
To use certain features of the Services or place an order, you may be required to provide information such as your name, email address, billing details, payment information, and shipping address. You represent that all information provided is accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Accounts may not be transferred, sold, or assigned to another person.
SECTION 2 – OUR PRODUCTS
We make reasonable efforts to display accurate product descriptions, images, and specifications. However, colours and appearances may vary depending on your device or display settings.
Product descriptions, availability, and pricing are subject to change at any time without notice. We reserve the right to discontinue or limit the sale of any product at our discretion.
SECTION 3 – ORDERS
Placing an order constitutes an offer to purchase. We reserve the right to accept or reject any order at our discretion.
An order is not accepted until payment has been successfully processed and confirmation is issued. We may cancel or modify an order if pricing, stock, or product information is incorrect, and we will attempt to notify you using the contact details provided.
Returns and exchanges are governed solely by our Returns & Refund Policy.
SECTION 4 – PRICING AND BILLING
All prices are listed in Australian Dollars (AUD) and include GST, unless stated otherwise.
Prices, promotions, and discounts may change without notice. Shipping and handling charges are calculated at checkout and are not included in product prices unless expressly stated.
You agree to provide current and accurate payment and account information. By submitting payment details, you confirm you are authorised to use the payment method provided.
SECTION 5 – SHIPPING AND DELIVERY
Delivery timeframes are estimates only and are not guaranteed. We are not responsible for delays caused by courier services, weather conditions, customs processing, or events outside our control.
Risk of loss passes to you once the order is handed to the carrier. Please refer to our Shipping Policy for full details.
SECTION 6 – INTELLECTUAL PROPERTY
All content on the Services—including text, images, logos, product descriptions, graphics, videos, and design—is owned by or licensed to Protrade Supplies and is protected under Australian and international intellectual property laws.
You may use the Services for personal or internal business use only. You must not reproduce, copy, modify, distribute, or exploit any content without our prior written consent.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools or services. These tools are provided “as is” and “as available” without warranties of any kind.
We are not responsible for third-party tools and accept no liability arising from their use.
SECTION 8 – THIRD-PARTY LINKS
Our Services may include links to third-party websites. We are not responsible for the content, accuracy, or privacy practices of those sites. Accessing third-party websites is at your own risk.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Protrade Supplies is powered by Shopify, which enables us to provide the Services. All purchases are made directly with Protrade Supplies.
You acknowledge that Shopify is not responsible for any aspect of transactions between you and Protrade Supplies. You expressly release Shopify and its affiliates from all claims arising from your purchase or use of the Services.
SECTION 10 – PRIVACY POLICY
All personal information collected through the Services is governed by our Privacy Policy, which outlines how we collect, use, and store personal data in accordance with Australian privacy laws.
Because our store is hosted on Shopify, personal information may also be processed by Shopify in accordance with their Privacy Policy.
SECTION 11 – FEEDBACK
If you submit feedback, reviews, suggestions, or other content, you grant Protrade Supplies a perpetual, royalty-free, worldwide licence to use, reproduce, and publish such content for any lawful purpose.
SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS
We reserve the right to correct any errors or inaccuracies relating to product descriptions, pricing, promotions, shipping charges, or availability at any time without prior notice.
SECTION 13 – PROHIBITED USES
You must not use the Services for any unlawful purpose, to infringe intellectual property rights, transmit harmful code, engage in fraud, impersonation, harassment, or interfere with website security or functionality.
We reserve the right to suspend or terminate access if these Terms are violated.
SECTION 14 – TERMINATION
We may terminate your access to the Services at any time without notice. Obligations incurred prior to termination will survive termination.
SECTION 15 – DISCLAIMER OF WARRANTIES
The Services and all products are provided “as is” and “as available”, except as required under Australian Consumer Law.
Nothing in these Terms excludes, restricts, or modifies any consumer guarantees provided under the Australian Consumer Law (ACL).
SECTION 16 – LIMITATION OF LIABILITY
To the maximum extent permitted by law, Protrade Supplies is not liable for indirect, incidental, or consequential damages arising from your use of the Services or products.
This limitation does not apply where liability cannot be excluded under the Australian Consumer Law.
SECTION 17 – INDEMNIFICATION
You agree to indemnify and hold harmless Protrade Supplies, its officers, employees, agents, and service providers from any claim arising from your breach of these Terms or misuse of the Services.
SECTION 18 – SEVERABILITY
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
SECTION 19 – ENTIRE AGREEMENT
These Terms, together with our policies, constitute the entire agreement between you and Protrade Supplies and supersede any prior agreements or understandings.
SECTION 20 – ASSIGNMENT
You may not assign these Terms without our written consent. We may assign our rights at any time without notice.
SECTION 21 – GOVERNING LAW
These Terms are governed by the laws of Western Australia, Australia, and the parties submit to the exclusive jurisdiction of the courts of Western Australia.
SECTION 22 – HEADINGS
Headings are included for convenience only and do not affect interpretation.
SECTION 23 – CHANGES TO TERMS
We may update these Terms from time to time. Continued use of the Services after changes are posted constitutes acceptance of the updated Terms.
SECTION 24 – CONTACT INFORMATION
For questions about these Terms, contact us at: