TERMS & CONDITIONS
TERMS & CONDITIONS — PROTRADE SUPPLIES
Last Updated: 12/04/2025
Welcome to Protrade Supplies. By accessing our website or purchasing products from us, you agree to the following Terms & Conditions. Please read this page carefully before using our services.
1. About Us
Protrade Supplies (“we”, “us”, “our”) operates this website to provide customers with access to trade-quality products, tools, and equipment. Our business details and contact information are available on our Contact Page.
2. Use of the Website
By using our website, you agree to:
- Provide accurate information when placing orders
- Not engage in fraudulent activity
- Not interfere with website security or functionality
- Use the website only for lawful purposes
We may update or change the site content at any time without notice.
3. Product Information
We aim to ensure all product information—pricing, descriptions, and stock levels—is accurate. However, minor errors may occur. If an error is identified (such as incorrect pricing), we reserve the right to cancel or update the order after notifying you.
Product images are for illustration purposes only and may vary slightly from the actual item.
4. Pricing & Payments
All prices are listed in Australian Dollars (AUD) and include GST unless stated otherwise.
We accept the following payment methods:
- Credit/debit cards
- Apple Pay / Google Pay
- PayPal
- Other payment methods shown at checkout
Your order is not confirmed until payment has been successfully processed.
5. Shipping & Delivery
Please refer to our Shipping Policy for detailed delivery information.
We aim to dispatch all orders within 1–2 business days. Shipping times displayed on the website are estimates only and may vary due to courier delays.
We are not responsible for delays caused by:
- Courier or transport issues
- Incorrect delivery information provided by the customer
- Customs or regional restrictions
- Weather events or unforeseen disruptions
6. Returns, Refunds & Warranty
Please refer to our Returns & Refund Policy for full details.
We comply with the Australian Consumer Law (ACL), which guarantees your rights to repair, replacement, or refund for faulty goods.
Change-of-mind returns may be accepted within 30 days if the item is unused, in original packaging, and in resellable condition. Return shipping for change-of-mind cases is the buyer’s responsibility.
Some products—such as custom orders or clearance items—may not be eligible for return.
7. Order Cancellation
You may request an order cancellation before the order has been dispatched. Once the order is shipped, cancellation is no longer possible and the standard returns process applies.
We may cancel an order if:
- The product becomes unavailable
- Pricing or stock errors occur
- Fraudulent or suspicious activity is detected
8. Limitation of Liability
To the extent permitted by law, Protrade Supplies is not liable for:
- Indirect or consequential loss
- Loss of profit, data, or business
- Damage resulting from misuse or improper installation of products
This does not limit your statutory rights under the Australian Consumer Law.
9. Privacy & Security
We are committed to protecting your privacy and personal information in accordance with Australian privacy laws. Please refer to our Privacy Policy for full details.
10. Intellectual Property
All content on this website—including product descriptions, images, logos, and text—is the property of Protrade Supplies or our suppliers. This content may not be copied, redistributed, or used for commercial purposes without written permission.
11. Third-Party Links
Our website may include links to third-party websites. We are not responsible for the content, accuracy, or privacy practices of these third-party websites.
12. Changes to Terms & Conditions
We may update these Terms & Conditions at any time. The latest version will always be published on this page.
13. Contact Us
If you have any questions about these Terms & Conditions, please contact us:
📩 sales@protradesupplies.com.au
📞 +61 420 567 350